Terms of Service

By accessing or using Thyim’s website or mobile app, or any other related sites, applications, services and goods, or any other website operated by Thyim that links

to this policy (each, the “Site”), as well as by registering a Thyim account, you acknowledge that you have read and understood this Policy. This Policy may change

from time to time; any changes we make to this Policy will be posted on this Site, we will also take any other steps, to the extent required by applicable law, including

notifying you about material changes. Changes to this Policy are effective as of the stated "Last Updated" date.

1. Information We Collect

Information You Provide. When you register to the Site, use it, complete forms, participate in skills tests or surveys, sign up for events or newsletters, use the Site as

collaborator, and/or register to our affiliate or influencer or similar program, we ask you to provide or otherwise collect personal information provided by you,

including a valid email address, login details, name and username, profile details (including picture, education, profession and expertise), physical address or billing

information, telephone number or other contact details, date of birth, transactional information, payment information (for example, your payment method and credit

card number), taxpayer information and forms (including W-9 Forms), details about other social networks linked accounts, vehicle information, details about your

orders, purchases and transactions, rating and reviews, information included in user generated content and files uploaded by you to the Site, and additional

authentication information (such as copies of your government issued ID, passport, or driving license). We also collect and process information about or contained in

your communications with Thyim as well as any of your posts on our blogs or forums and your communication with other users of Thyim.

Information We Collect Automatically. We collect information while you access, browse, view or otherwise use the Site, including information about transactions and

communications with other users, your searches, the pages you visited, browsed and scrolled, as well as your clicks and other actions on the Site. We also collect,

use and process the information relating to such usage, including geo-location information, IP address, device and connection information, operating system,

session duration, language, currency and keyboard setting, browser information and web-log information, and the URLs of the web pages you’ve viewed or engaged

with before or after using the Site. We also collect and process information relating to the use of cookies and similar technologies, as detailed below.

Additionally, in order to improve your online experience at Thyim, we have implemented impression reporting. While you view our ads, we gather user Global Unique

Identifier, HTTP request data like, user agent, IP, host, URL, country/continent from which request made, browser info, device/operating system/operating system

version.

For Thyim-Helper app, using web and mobile application, while using our services, we collect your geolocation data (which is stored in encrypted form) to improve

your overall mapping experience. This data is specifically used in order to perform our business functions and provide you with services such as- Tracking of Service

provider Real-time predictive visibility on the estimated time of reach Optimize routes in real-time to shrink delivery turnaround time To enforce and validate the

location of the parcel Image Geo-Tagging we are sharing this location for app functionality, and the location share only be available till service done. Once service

provider reached the location, the Location sharing will be stopped and we don't share the users location there after.

For Thyim-Pin app, using web and mobile application, Geolocation data is specifically used in order to perform our business functions and provide you with

services we offered. this location fetching is only for finding the nearby service provider like plumber required or electrician required. the geolocation data will not be

shared with any user.

Information We Receive from Third Parties. We receive information from third party vendors and/or other commercially and\or publically

available sources, such as:

• Third party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we

receive fraud and security warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information about

you, such as information about your organization and job title, from enrichment service providers to enhance and personalize your experience and

offer you services that may be of interest for you as well as from advertising and marketing partners in order to manage and measure our campaigns.

• If you link, connect, or login to your account with a third-party service (e.g. Google, Facebook, LinkedIn), we receive certain information, such as

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your registration and profile information from that service. This information includes, for example, your email address, name and profile picture, but

may vary and is controlled by that service or as authorized by you via your privacy settings at that service.

• If you integrate into your account information from third parties or otherwise integrate your account with third party systems, tools or products, we

will receive certain information about you according to your permissions at such third parties.

• We also receive certain information about you, if you are invited to Thyim by another user (for example, as part of our collaboration tools and

referral program), in such case we will receive limited information, such as your email address or other contact information, and we will use it for the

same purpose it was provided and in accordance with this Policy.

We combine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in

this Policy.

2. Our Legal Basis for Using Your Personal Information

Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of

cases, processing will be justified on the legal basis that:

• you have provided your consent for us to use your personal information for a specific purpose;

• our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with

services which you have purchased);

• the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or

• the processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your overriding

interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.

3. How Do We Use The Information Collected?

We will use your personal information for the following purposes:

• to provide you with quality service and security, to operate the Site, to perform our obligations to you, and to develop, improve and personalize our

service.

• to ensure marketplace integrity, prevent fraud and maintain a safe and secure marketplace and service

• to contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.

• to promote and advertise the Site, our services and the Thyim marketplace.

• to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

Direct marketing:

• We use your personal information to send you direct marketing communications about our products, services or promotions from Thyim that may

be of interest to you or our related services. This may be via email, post, SMS, telephone, or targeted online advertisements.

• Our processing of your personal information for marketing purposes is based on our legitimate interest, on your consent, or on other legal basis

permitted by applicable laws. You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link

attached to each communication.

Geo-location information:

• We use your Geo-location information to enable you as a Consumer to send Service Requests to Helpers who are within a 15 minutes radius of you,

and for you to track the journey of the Helper as they travel to your location to start delivering the service you have requested.

• We use your Geo-location information to enable you as a Helper to receive Service Requests from Consumers who are located within a 15 minute

radius of you, and for tracking your journey to the location where you can deliver the service that has been requested and you have accepted.

4. How Long Do We Keep Personal Information?

We apply a general rule of keeping personal information only for as long as is required to fulfil the purpose for which it was collected. However, in some

circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:

• as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any

complaints or challenges;

• in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes,

troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law;

• to comply with statutory or other obligations to which Thyim is subject to; and

• if and to the extent necessary, we need it to preserve evidence within the statutes of limitation.

5. Children

This Site is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 are not

permitted to use the Site or the Thyim services. We do not knowingly collect personal information from children under 18. Parents and guardians should

at all times supervise their children's activities. If we learn we have collected or received personal information from a child under 18, we will delete that

personal information. If you believe we might have any information from or about a child under 18, please contact us.

6. Sharing Personal Information with Third Parties

We share your personal information with third parties as detailed below:

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• With other users and Site visitors. Once you register, your username, country, and additional information regarding your activity is made public

and is visible to all users of the Site. This information includes photos you upload, your published portfolio, work history, ratings and reviews, and

additional information you may choose to add to your profile. We also offer you the opportunity to participate and post content publicly in forums,

blogs and on other similar features. Please be aware that certain information, such as your user name and profile, together with the content uploaded

by you, will be publicly displayed when you use such features. Your information will also be shared with other users when you message or otherwise

communicate with them. When you publish your information and/or share your data with other Thyim users, you do so at your own risk. If you choose

to share personal information with other users, such personal information is shared with other users as separate controllers. While our Terms of

Service require Sellers to keep the information shared with them confidential, Thyim cannot ensure that all users will do so and it is your

responsibility to ensure that other users will comply with your standards.

• With users with whom you interact. We share personal information to help facilitate interactions between users;

• With Service Providers. We share personal information for business purposes with service providers that provide us with services for the purpose

of operating the Site, opening and operating your account as well as providing ancillary services and solutions. These include, among others,

hosting services, billing and payment processors and vendors, fraud detection and prevention services, CRM systems, forum hosting, community

management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording,

communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors and

technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third

parties to adequately safeguard personal information and only process it in accordance with our instructions;

• For legal reasons. We share personal information with law enforcement agencies, public authorities or other parties in order to respond to a

subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably

necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement

authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims

against us; and to protect the rights, property, or personal safety of Thyim, our customers, or the public;

• For payments and fraud detection. We share personal information with payment processors, fraud detection agencies and similar third parties

for the purpose of facilitating payments done via the Site, securing the Site and protecting it against fraud, unauthorized transactions (such as money

laundering), claims or other liabilities;

• With social media partners. Our Site includes certain social media features, including single sign on features. We also share limited personal

information with such social media platforms and marketing partners, such as Facebook and Google, to promote our services or the Thyim

marketplace. Such features and third party services collect certain information about you and may set a cookie to enable their functionality. Such

third parties’ features are governed by their policies; and

• In the context of a corporate transaction. Personal information will also be disclosed if we go through a business transition such as a merger,

sale, transfer of all or a portion of Thyim's assets, acquisition, bankruptcy or similar event. In the event that we sell any business or assets, we will

disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our

users will be one of the transferred assets.

7. Where We Process Your Personal Information

The personal information you provide to us will be stored or processed on our behalf by third party suppliers and data processors and may be located in

other jurisdictions, whose laws may differ from the jurisdiction in which you live. Regardless of where stored, we will take all steps reasonably

necessary to ensure that your personal information is treated securely and in accordance with this Policy.

8. Cookies

We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalize your experience, provide our

services, analyze website performance and for marketing purposes. Where the use of cookies on our Site involves the processing of your personal

information, this Policy applies. The types of cookies used by us and our partners in connection with the Site and our service can be classified into the

categories “essential cookies”, “analytics cookies” and “marketing cookies”.

9. Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online

services. We do not honor browser requests not to be tracked online (known as “Do Not Track”).

10. External Links

Please note that the Site contains links to third party sites and if you navigate to a third party site from the Site, any data you provide to that site and any

use of that data by the third party are not under the control of Thyim and are not subject to this Policy. You should consult the privacy policies of each

site you visit. This Policy applies solely to personal information collected by our Site. If you upload content, including personal information, to a social

network and then tag the Site, your submission will be subject to that social network's terms of use and privacy policy, even where you post on an

official Thyim page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy.

You should therefore review these before submitting any personal information.

11. Security

We implement technical and organizational measures in order to maintain the security of the Site, our services and personal information and in

preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures.

Among other things, we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification (with respect to payment by credit

cards), as required. In addition, we contractually ensure that any third party processing your personal information equally provides for confidentiality

and integrity of your data in a secure way. However, the transmission of data via the internet is not completely secure, and although we will do our best

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to protect your personal information, we cannot guarantee the security of your data transmitted to the Site. Once we have received your data, we will use

strict procedures and security features to try to prevent unauthorized access. Users who have registered to the Site agree to keep their password in

strict confidence and not disclose such password to any third party. Further information about our data security practices can be provided on request.

12. Collection of Information

During the last twelve (12) months we have collected the following categories of personal information from users:

• Information that you chose to upload or otherwise provided by you to Thyim, which may include: (i) Identifiers and personal information, such as

name, postal addresses, online identifiers, email addresses, passport number or driving license number, social security number; (ii) characteristics of

protected classifications, such as gender; facial image; audio, electronic or similar information; (iii) professional or employment-related information;

(iv)education information; (v) commercial information; (vi) Audio or other sensory information, for example if you provide audio-based services on

Thyim.

• Information we collect when you use Thyim, including (i) Identifiers and personal information, such as online identifiers, internet protocol (IP)

addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions;

(ii) commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or

tendencies; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions,

the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Location information.

• Information that we collect or receive from third parties, such as service providers, advertisers, and third-party accounts you link with Thyim,

including: (i) Identifiers and personal information, such as name, online identifiers, email addresses, internet protocol (IP) addresses, access device

and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) Professional or

employment-related information; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the

duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Commercial

information; and (v) Location information.

• Inferences drawn from any of the information identified above to create a profile about you.

We use the personal information that we collect or receive for the business purposes as described above under the Section titled “How Do We Use the

Information Collected?”.

We may disclose the above listed categories of personal information to third parties for business purposes as described above under the Section titled

“Sharing Personal Information with Third Parties” in the Privacy Policy. In the preceding twelve (12) months, we have disclosed all the categories of

personal information detailed above for business purposes.

You are entitled to the following rights, subject to certain exceptions, in relation to personal information related to you:

• You have a right to request access to the personal information we have collected about you over the past 12 months, including: (i) the categories of

personal information we collect about you; (ii) the categories of sources from which the personal information is collected; (iii) the business or

commercial purpose for collecting your personal information; (iv) the categories of third parties with whom we have shared your personal

information; (v) the specific pieces of personal information that we have collected about you.

• You have a right to request that we delete personal information related to you that we collected from you under certain circumstances and

exceptions.

• You have a right to correct the personal information you provided us with.

• You have a right to opt out of selling your personal information.

• You have a right to opt out of targeted advertisement.

• You also have a right not to be discriminated against for exercising your rights.

• You also have a right to submit your request via an authorized agent. If you use an authorized agent to submit a request to access or delete your

personal information on your behalf, the authorized agent must: (1) be a person or business entity registered with the relevant Secretary of State to

conduct business in the relevant state; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are

authorized to act on your behalf. We may also require you to verify your identity directly with us, and directly confirm with us that you provided the

authorized agent permission to submit the request.

We will verify your request using the information associated with your account, including email address. Government identification may also be

required.

13. Updating Personal Information

We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your

information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know

immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to

update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal

information, we will ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal

information, please contact Thyim's Customer Support and we will make reasonable efforts to delete any such information pursuant to any applicable

privacy laws.

You can review and change your personal information by logging into the Site and visiting your account profile page.

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