FAQs
Get quick answers to your questions about our services and support options.
Thyim (They Help You in Minutes) is a company providing a variety of services indoors, outdoors, and on the roadside.
Thyim is pronounced like the word 'them'.
Dog baths, trash runs, spider evictions, furniture assembly, and more – we handle the little things, so you don’t have to! Download Thyim app to see all of our available services.
Select services are available 24/7.
Pins are "People in Need of Service" – everyday people who need a hand, whether they’re stranded on the side of the road or buried under a pile of dishes. We’ve all been there!
Pins can download Thyim app or give us a call at 833-849-4615.
We take pride in keeping things affordable for everyone because help shouldn't cost a fortune. Prices vary based on how long you need a Helper and what service you're looking for. For the latest prices, just download Thyim app. And remember, help arrives in 15 minutes or less, and that is... priceless!
A Helper is someone who shows up in 15 minutes or less to tackle everyday tasks. After all, we all need a hand sometimes, and waiting isn’t an option.
Download Thyim Helper app, create an account, complete the background check and payment portal, then turn on the "Ready to Help" button! You’re also welcome to join one of our Helper Onboarding Meetings, where we’ll share helpful information to set you up for success with Thyim.
Becoming a Helper is free – no hidden fees, no surprise charges! Just know that some services might need a few tools.
Pins can reach out to us directly through Thyim app Chat Support, email us at hapi@thyim.com, or give us a call at 833-849-4615. We’re ready to help, no carrier pigeons needed!
Helpers can reach out to us directly through Thyim Helper app Chat Support, email us at hapi@thyim.com, or give us a call at 833-849-4615. We’re here to help.
When you encounter the type of bugs that aren’t actual bugs, Tech Support is here to help. Email us at techsupport@thyim.com.
If you have another type of bug issue, you might want to consider our bug removal service.
Got marketing questions or partnership ideas? Reach out to our marketing team at marketing@thyim.com
Please email us at admin@thyim.com
Helpers and Pins can delete their accounts in THYIM or THYIM Helper App under “Profile” > “Delete My Account.” You can also give us a call at 833-849-4615 for further assistance. Please note this is a permanent action and will require signing up again in the future.
Pins have one hour after the service is completed to request a refund by emailing us at hapi@thyim.com, and we’re here to help if something doesn’t go according to plan! If the Helper didn’t finish the job or wasn’t able to assist as expected, just let us know. If possible, we recommend documenting the issue with pictures, as it helps us resolve things quickly. Once we have the details, we’ll work to make it right for you!